Many people consider themselves loyal to at least one, if not several, brands. Yet in..
Consider the rise of customer success. Because 74 percent of consumers feel contacting customer service..
I’m going to tell you a secret. You already have all the data you need..
A couple of years back, Elon Musk famously tweeted that an entrepreneur’s life is not..
Big data and data science are terms no longer restricted to just the techies’ vocabularies. In..